Privacy Policy - Lead Rez

Introduction

Lead Rez ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead routing platform and related services.

By using Lead Rez, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information we collect

Personal information

We collect personal information that you voluntarily provide to us when you:

Register as a contractor on our platform
Submit a service request as a homeowner
Contact us for support or inquiries
Subscribe to our newsletter or marketing communications

This information may include:

Name and contact information (email, phone number, address)
Business information (company name, services offered, service areas)
Project details and service requests
Payment and billing information

Automatically collected information

When you access our platform, we automatically collect certain information about your device and usage, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on our platform
Referring website and search terms used

How we use your information

We use the information we collect for the following purposes:

To provide and maintain our lead routing services
To match homeowners with appropriate contractors based on location and service type
To process payments and manage billing
To communicate with you about your account, leads, and service updates
To improve our platform and develop new features
To detect and prevent fraud or unauthorized access
To comply with legal obligations and enforce our terms of service
To send marketing communications (with your consent)

Information sharing and disclosure

We may share your information in the following circumstances:

With contractors

When you submit a service request as a homeowner, we share your contact information and project details with the contractor assigned to your territory and service type.

With service providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting, and analytics. These providers are contractually obligated to protect your information.

For legal purposes

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers

If Lead Rez is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication requirements
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your rights and choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal obligations
Opt-out: Unsubscribe from marketing communications at any time
Data portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us at info@leadrez.com. We will respond to your request within 30 days.

Cookies and tracking technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. Cookies are small data files stored on your device that help us improve your experience and analyze platform usage.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our platform.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

Children's privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@leadrez.com